South East European University
bringing knowledge to life!

Gjoko Stamenkov

Faculty : Contemporary Sciences and Technologies
Position : Adjunct Associate Profess
Engagement type : Part time
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  • Jun 2007 - Dec 2011: Doctor in Computer Sciences
    Faculty: Faculty of Contemporary Sciences and Technologies
    South East European University, Tetovo, Republic of Macedonia
    Thesis: "Model for Quality Assurance of E-Services"

  • May 2003 - Jul 2005: Master of Business Administration
    City College, Affiliated Institution of the University of Sheffield, UK , Thessaloniki, Greece

  • Oct 1983 - Oct 1988: Graduated Engineer
    Faculty: Faculty of Electro-technical Engineering
    University “St. Cyril and Methodius”, Skopje, Republic of Macedonia
    Specialty: Information Technology


  • Stamenkov, Gjoko and Dika, Zamir. Quo vadis, (e-)service quality? Towards a sustainability paradigm. In Total Quality Management & Business Excellence, pp. 1-16. Taylor & Francis, 6 / 2017. ISBN 1478-3363. (Download)

  • Stamenkov, Gjoko and Dika, Zamir. Bank employees’ internal and external perspectives on e-service quality, satisfaction and loyalty. In Electronic Markets, Vol. 26, Iss. 3, pp. 291-309. Springer, 4 / 2016. ISBN 1019-6781. (Download)

  • Stamenkov, Gjoko and Dika, Zamir . A Sustainable E-Service Quality Model. In Journal of Service Theory and Practice, Vol. 25, Iss. 4, pp. 414-442. Emerald, 7 / 2015. ISBN 2055-6225. (Download)