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Programme:

E - Governance

Study Cycle: Second Cycle (Postgraduate)
Faculty: Contemporary Social Sciences
Programme Code: E-GOV120
Academic year: 2019 / 2020
Title: Master in E - Governance
ECTS: 120 (2 years) Accrediation
Decision: Decision for running of the program

Digital transformation as well as global trends in the public sector reform and the increase of the application of ICT, have transformed the environment in which the public sector functions. During the last decade, considerable attention has been paid to reforms aimed at improving the provision of services. Considering the fact that the private sector competitiveness contributed to an increased level of quality of providing services to end-users, citizens expect the same from the public sector.
This program aims to crate competent cadres that will respond to the country's strategic priorities in the area of public administration reforms that refer to improving the quality of public sector services, information of citizens and businesses, and measuring the quality of services through ICT solutions.
In each of the more than 300 state administration organizations, administrative organizations, public enterprises ICT sectors are functional or personal for ICT has been engaged, we believe that this program will enable these professionals and others who are interested for career in this sector to gain knowledge, competencies and skills to respond to the challenges of digitization in the public sector in line with the country's strategic priorities.

This program aims to crate competent cadres that will respond to the country's strategic priorities in the area of public administration reforms that refer to improving the quality of public sector services, information of citizens and businesses, and measuring the quality of services through ICT solutions.
In each of the more than 300 state administration organizations, administrative organizations, public enterprises, etc. there are ICT sectors functioning or ICT personnel has been engaged for specific needs. We believe that this program will enable these professionals and others who are interested in creating careers in this sector  to gain knowledge, competencies and skills to respond to the challenges of digitization in the public sector in line with the country's strategic priorities.

Knowledge and understanding

- In-depth knowledge and understanding of theories and practices in the area of e-services and innovation, e-democracy, e-governance requirement engineering, business process management and improvement, security and privacy in e-Government, IT architecture and system integration and change management.
- Describes and identifies the basic concepts, principles related to e-governance, and innovation in public sector,, administrative and legal processes, public administration theories, such as those related to human and institutional behaviour, the process of public policies, the public sector economy, and the management of public and non-profit organizations.
- Understands the various systems of public administration - state administration, public management and the interaction of political institutions and processes, government and administrative policies.
- Knowledge and competencies to understand transformational e-government initiatives in different institutional environments.
- Can comprehend the business processes and the management of public administration; and are familiar with the information systems and software development. 

Applying knowledge and understanding

- Has the ability to apply the knowledge related to the complex work of the ICT based innovation in public administration.
- Can demonstrate the ability to prepare administrative documents, assist in the planning and coordination of inter-institutional work, archiving, (e-archive) registration of administrative items through the use of the information system.
- Analyze, design and manage transformational e-government initiatives in different institutional environments.
- Translate technical, institutional, organisational and user requirements into a robust e-government design.
- Lead change in public sector organisations and manage the implications of change.
- Apply and transfer e-government knowledge across public sector environments.
- Apply professional knowledge in fulfilling the work tasks in the institutions of the state and the public administration, in the private organizations and in the civil sector.

Making judgement

- Has the ability to think critically and actively engage in development of new e-services in institutions at local and central level.
- Has the ability to build the capacity of the institutions on introducing the concept of e-governance
- Critically compares the capacity and ICT readiness in the society and the public administration and approaches to improve institutional capacity for ICT based innovation in the public sector.
- Has the capacity to enable integrated, efficient and modern operation of the state administration and to provide services that are fully tailored to the needs of citizens and businesses.

Communication skills

- Is able to participate in debate providing a reasoned analysis of e-governance discourse.
- Has a coherent ability to write projects in professional and coherent manner.
- Shows the ability to communicate with others in a team spirit and through an inclusive approach.
- Communicates and collaborates effectively with a variety of internal stakeholders such as politicians and senior management, and external stakeholders, such as citizens, businesses and non-governmental organisations.

Learning skills

- Can define and determine the role of a knowledge-based society-empirical-based policy.
- Has the ability to take the initiative to identify the interests of groups and state institutions within the public administration.
- Has the skills to conduct lifelong learning and self -education in the field of e-governance.
- Has the ability to train citizens regarding e-governance and the need for ICT based innovation in the public sector.

Semester 1

  • [EGOV-101] [6 ECTS] Information Management in the Public Sector
    This course aims to familiarize participants with the important role of information management in modern organizations in general and especially government agencies. The emphasis is put on the practical application of computer and information technology to real world problems. The main objectives of the course are: - getting acquainted with the rules and organizational perspectives of information technology, as well as its relationship with strategic planning - acquire a basic understanding of emerging technologies, including digital government, cloud computing, open data, data analysis and service oriented architecture, and how they affect the operation and structure of the government. - studying of the changing models of government services including concepts and practices of e-government. - aligning information systems with people and policies in line with the business objectives of government entities
  • [EGOV-102] [6 ECTS] Public Administration and Public Sector
    Public administration is a field of special interest in science. With access to public administration, students will gain insight into the basic concepts of public administration. A special emphasis will be placed on the assessment of public administration, as well as reforms in this area in our country. Students will have the opportunity to get acquainted with this field and to critically analyze the development and the phenomenon of public administration. Since this area is subject to constant change, special attention will be paid to new theories as well as to classical management theories in order to improve processes in public administration.
  • [EGOV-103] [6 ECTS] E-Governance Technologies and Services
    This course examines the use of various information technologies in management, in particular, in the public administration; The Internet and its implications in e-governance in general, as well as in public organizations and citizens. The course aims to provide a historical, technical and practical framework for students to better understand the opportunities, challenges and constraints associated with e-governance and the use of technology in public administration.
  • [6 ECTS] Elective course
    • [EGOV-01] Digital Transformations of Government
    • [EGOV-02] E-Governance and Democracy Instruments
    • [EGOV-03] Innovation and Governance in Local Government
    • [EGOV-04] Information Management and Digital Archiving
    • [EGOV-05] E-Government, Public Sector Reform and Good Governance
    • [EGOV-06] Emerging Trends in Information Systems
    • [EGOV-07] Open Data
    • [EGOV-08] IT, Law, Ethics and Communication
    • [EGOV-09] IT Infrastructure and Security
    • [EGOV-10] Strategic Planning for Electronic Governance
    • [MFE01] Rhetoric
    • [MFE02] Multilingualism and Multiculturalism
    • [MFE05] Professional Communication
    • [MFE12] Optimization Methods
    • [MFE13] Ethical and Legal Issues in Information Technology(IT)
    • [MFE14] Protection of Human Rights
    • [MFE15] IT Applications for Preparing a Scientific Paper
  • [6 ECTS] Elective course
    • [EGOV-01] Digital Transformations of Government
    • [EGOV-02] E-Governance and Democracy Instruments
    • [EGOV-03] Innovation and Governance in Local Government
    • [EGOV-04] Information Management and Digital Archiving
    • [EGOV-05] E-Government, Public Sector Reform and Good Governance
    • [EGOV-06] Emerging Trends in Information Systems
    • [EGOV-08] IT, Law, Ethics and Communication
    • [EGOV-09] IT Infrastructure and Security
    • [EGOV-10] Strategic Planning for Electronic Governance
    • [EGOV-07] Open Data
    • [MFE01] Rhetoric
    • [MFE02] Multilingualism and Multiculturalism
    • [MFE05] Professional Communication
    • [MFE12] Optimization Methods
    • [MFE13] Ethical and Legal Issues in Information Technology(IT)
    • [MFE14] Protection of Human Rights
    • [MFE15] IT Applications for Preparing a Scientific Paper

Semester 2

  • [EGOV-201] [6 ECTS] Legal Framework of e-Governance
    The purpose of this course is to introduce students with legal challenges related to e-governance. After completing the course students are expected to be able to: - deal with core issues related to the relationship between IT applications of the main legal principles; - understand the concepts of technology and their application in our modern lives through the so-called information society; - understand and compile national and international policies and initiatives for regulation of the information society; - understand the necessity of adopting new strategies and perspectives in order to approach the legal implications of governance; - conduct independent research in the field of information technology and law using appropriate research methods.
  • [EGOV-202] [6 ECTS] Cyber Security Management
    This course will provide a basic introduction to all aspects of cyber-security including business, policy and procedures, communications security, network security, security management, legal issues, political issues, and technical issues. This serves as the introduction to the cyber security track in Contemporary Social Sciences department.
  • [MFE11] [6 ECTS] Project Management
    On successful completion of the course, students will be able to: - plan the activities necessary to implement the project, identify their interdependencies, their duration and costs; - prepare the necessary reports and perform all the required communication between the project and the client, as well as among the team members and the other stakeholders. - structure the project to its constituent activities; - prepare a Gantt-chart and a network plan for the project and identify the shortest time needed to complete the project; - use MS Project as a tool in the process of planning, implementation and review of the project; - define the project, identify its scope and objectives and develop project specification;
  • [6 ECTS] Elective course
    • [EGOV-01] Digital Transformations of Government
    • [EGOV-02] E-Governance and Democracy Instruments
    • [EGOV-03] Innovation and Governance in Local Government
    • [EGOV-04] Information Management and Digital Archiving
    • [EGOV-05] E-Government, Public Sector Reform and Good Governance
    • [EGOV-06] Emerging Trends in Information Systems
    • [EGOV-07] Open Data
    • [EGOV-08] IT, Law, Ethics and Communication
    • [EGOV-09] IT Infrastructure and Security
    • [EGOV-10] Strategic Planning for Electronic Governance
    • [MFE01] Rhetoric
    • [MFE02] Multilingualism and Multiculturalism
    • [MFE05] Professional Communication
    • [MFE12] Optimization Methods
    • [MFE13] Ethical and Legal Issues in Information Technology(IT)
    • [MFE14] Protection of Human Rights
    • [MFE15] IT Applications for Preparing a Scientific Paper
  • [6 ECTS] Elective course
    • [EGOV-01] Digital Transformations of Government
    • [EGOV-02] E-Governance and Democracy Instruments
    • [EGOV-03] Innovation and Governance in Local Government
    • [EGOV-04] Information Management and Digital Archiving
    • [EGOV-05] E-Government, Public Sector Reform and Good Governance
    • [EGOV-06] Emerging Trends in Information Systems
    • [EGOV-07] Open Data
    • [EGOV-08] IT, Law, Ethics and Communication
    • [EGOV-09] IT Infrastructure and Security
    • [EGOV-10] Strategic Planning for Electronic Governance
    • [MFE01] Rhetoric
    • [MFE02] Multilingualism and Multiculturalism
    • [MFE05] Professional Communication
    • [MFE12] Optimization Methods
    • [MFE13] Ethical and Legal Issues in Information Technology(IT)
    • [MFE14] Protection of Human Rights
    • [MFE15] IT Applications for Preparing a Scientific Paper

Semester 3

  • [MCPA1010] [6 ECTS] Research Methodology
    This course provides a comprehensive introduction to research methodologies, the basic research theories and protocols, and writing research proposals. Students in this course will learn about the cyclical nature of applied research and the iterative process of research writing. The course teaches students how to identify the subject of study, formulate questions, organize a literature review, and select appropriate research projects and methodologies. By the end of the course, students will complete a proposal that includes an introduction, a statement of the problem (the meaning of the study), literature review, methodology section, references, and schedule of the project.
  • [EGOV-301] [6 ECTS] Enterprise Architecture Management
    After the completion of the course, students will: • Understand the basic elements of AN; • Critically compare contemporary trends to ANs; • Understand AN concepts and practices; • Articulate approaches through which corporate architecture supports the strategic goals of the organization; • Understand the Basics of Corporate Architecture development and maintenance; • Understand the importance of effective governance, successful development and enterprise endorsement.
  • [EGOV-302] [6 ECTS] Basics of Database Management
    • Introduction to databases and database management systems; • Familiarization with types of databases and their characteristics; • Getting acquainted with relational databases; • Introduction to database modeling, conceptual model, E-R diagram; • Introducing tools for working with databases, Microsoft Access; • Using Microsoft Access to create a database, create an interface, forms to work with data and reports; • Introduction to advanced database management systems;
  • [6 ECTS] Elective course
    • [EGOV-01] Digital Transformations of Government
    • [EGOV-02] E-Governance and Democracy Instruments
    • [EGOV-03] Innovation and Governance in Local Government
    • [EGOV-04] Information Management and Digital Archiving
    • [EGOV-05] E-Government, Public Sector Reform and Good Governance
    • [EGOV-06] Emerging Trends in Information Systems
    • [EGOV-07] Open Data
    • [EGOV-08] IT, Law, Ethics and Communication
    • [EGOV-09] IT Infrastructure and Security
    • [EGOV-10] Strategic Planning for Electronic Governance
    • [MFE01] Rhetoric
    • [MFE02] Multilingualism and Multiculturalism
    • [MFE05] Professional Communication
    • [MFE11] Project Management
    • [MFE12] Optimization Methods
    • [MFE13] Ethical and Legal Issues in Information Technology(IT)
    • [MFE14] Protection of Human Rights
    • [MFE15] IT Applications for Preparing a Scientific Paper
  • [6 ECTS] Elective course
    • [EGOV-01] Digital Transformations of Government
    • [EGOV-02] E-Governance and Democracy Instruments
    • [EGOV-03] Innovation and Governance in Local Government
    • [EGOV-04] Information Management and Digital Archiving
    • [EGOV-05] E-Government, Public Sector Reform and Good Governance
    • [EGOV-06] Emerging Trends in Information Systems
    • [EGOV-07] Open Data
    • [EGOV-08] IT, Law, Ethics and Communication
    • [EGOV-09] IT Infrastructure and Security
    • [EGOV-10] Strategic Planning for Electronic Governance
    • [MFE01] Rhetoric
    • [MFE02] Multilingualism and Multiculturalism
    • [MFE05] Professional Communication
    • [MFE11] Project Management
    • [MFE12] Optimization Methods
    • [MFE13] Ethical and Legal Issues in Information Technology(IT)
    • [MFE14] Protection of Human Rights
    • [MFE15] IT Applications for Preparing a Scientific Paper

Semester 4

  • [EGOV-400] [30 ECTS] Master Thesis
    This module enables students to transfer their skills and knowledge to research and make more complex task of the master thesis. The module is designed to be fully practical and students to acquire the necessary knowledge and skills to approach writing the thesis. The module has unique return result-to enable students to write the master thesis with minimal difficulties, and with maximum efficiency. The course aims to improve research techniques and style of writing paper, taking account of the prevention of the use of illegal means, such as plagiarism and infringement of copyright, which are prohibited by the Statute of SEEU.
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