Accreditation and Evaluation Board
According to the Law on Higher Education, is overseen by the Accreditation and the Evaluation Board.
The Accreditation and the Evaluation Board is an independent body. Its duties are to confirm that the criteria for establishing a higher education institution are met and that the requirements for organizing studies in all three cycles are fulfilled. It analyzes, approves, confirms and acknowledges new study programs within an authorization framework based on principles of professionalism and accountability. This body has responsibility for monitoring and evaluating the quality of higher education activities in institutions which are accredited and authorized.
Other relevant activities and mechanisms through which the quality of higher education are developed and maintained are based on law and acts of the evaluating bodies.
All study programs at South East European University are established developed and reviewed using University wide guidelines and are accredited by the Accreditation and the Evaluation Board.
Higher Education Ministry Inspection
Yet another regular practice that contributes substantially to continuous improvement and attaining high standards in quality assurance, in regard to conformity to law requirements, are the Ministry inspections.
The Ministry conducts these inspections annually, usually at the beginning of the academic year, to ensure universities are conducting business in accordance with the Law on higher education and other governmental policies and regulations.
The usual checks and scrutiny of the Ministry inspection focus their attention on several aspects:
- the checking of operations documentation of the institution in terms of whether licenses exist from the Ministry and the Court;
- scrutinizing accredited study programmes and reconciling them with Decisions from the Ministry to operate these study programmes;
- scrutinizing the engaged academic staff across all study programmes to make sure the University complies to the Law and other regulations;
- the numbers of students (freshmen) enrolled in the corresponding academic year and if these numbers correspond to – do not exceed – the numbers published in the official advert for enrolling freshmen.
After these visits the Inspection usually compiles a report pointing out the issues to be improved or taken care of. So far, these inspections conducted by the Ministry have proved very instrumental in improving the overall work of the University in line with the legal framework of the Republic of Macedonia.
European Universities Association (EUA)
In 1993, after two conferences on the theme of Quality and Evaluation, organized by the Committee of the CRE (now the EUA, the Association of European Universities), they decided to offer member universities, which today exceed 800, the possibility of being evaluated so that their strengths and weaknesses in the area of institutional and quality management might be assessed. EUA evaluations are a tool to assist University leaders in their efforts to improve their management and to promote the universities’ capacity for change. The cornerstone of the evaluation is the university’s self-evaluation, which allows the university staff, as a team, to understand their institution’s strengths and weaknesses.
The EUA expects that the growing number of its institutional evaluations contributes to the promotion of a culture of quality among its members, and to the dissemination of examples of effective strategic management among the European universities.
The European University Association Institutional Evaluation Programme began 16 years ago, and has evaluated 250 higher education institutions in 39 countries. South East European University (SEEU) is the third university in Macedonia that EUA has been asked to evaluate. The University was evaluated by the Institutional Evaluation Programme (IEP) in the summer and autumn of 2004, andthe evaluation report was issued in February 2005. The follow-up evaluation took place inMay 2009. The two EUA external evaluation reports provided positive feedback and support which the University has used actively in developing quality programs and systems.
International Standards for Organization (ISO 9001/2008)
SouthEast European Universityhas developed a quality management system (QMS) in accordance with ISO 9001:2008, and has been successfully certified for the last three years.
ISO 9001:2008 is the standardfor a quality management systemregardless of what the organization does, its size, or whether it is private, or public. It is the only standard in the ISO family for which organizations can be certified, although certification is not a compulsory requirementof the standard.
The QMS of the University is audited annually, internally by the audit team and externally by an independent quality system certification body. This external audit verifies that we are managing our processes effectively and that we have effective control of our activities.
ISO (International Organization for Standardization) is the world's largest developerand publisher of International Standardsand has a networkof 161 countries,one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system. It is anon-governmental organizationthat forms a bridge between the public and private sectors.
Therefore, ISO enables a consensusto be reached on solutions that meet both the requirements of business and the broader needs of societyand has enabled the University to strengthen its efficient functioning through continuous improvement, evaluation and promotion of a total quality culture.
The Quality Champion, at least twice a year, audits and reviews the Quality Assurance (QA) processes and developments within each faculty/centre/department, in liaison with the Quality Assurance and the Management Commission (QAMC) and the Quality Assurance Teams (QATs). In addition, he makes recommendations for future quality developments. The QC also helps to increase awareness of the quality management process at all levels of the institution. The ‘Quality Champion’ reports directly to the QAMC and the Executive Management Team on the quality management systems in operation and on areas for improvement and development.